With your consent the information you provide will be kept confidential and used to help support your customer relationship with Cytoplan Ltd. We use this information to help you navigate our web site quickly as well as alerting you to special offers and other new products and services from Cytoplan Ltd. No agents or contractors of Cytoplan Ltd will have access to your personal information. We keep your information confidential, in accordance with the General Data Protection Regulation (GDPR) (EU) 2016, and will not use it for any other purpose.
We recommend reviewing your data protection rights listed on the ICO website (https://ico.org.uk/for-the-public/) for further information. We pride ourselves on our transparency and would be happy to field any queries you may have about how your data is held.
What data do we collect about you, for what purpose and on what ground we process it
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
We use Google Analytics. It is a piece of software that collects data about visitors to this website. It does this by storing cookies to keep track of your usage data.
What does Google Analytics record?
It records a range of browsing data – most important being:
- What website you came from to get here
- What pages you visit
- How long you stay for
- What kind of computer you’re using
What do we do with your data?
This information allows us to understand what visitors are coming to our website and what they’re reading. This helps us to fine tune the content we are offering to be of better value to you.
Want to opt out of tracking?
You can use a browser plugin to opt out of all Google Analytics tracking software.
What information do we collect?
If you submit information through our website with consent, we will know who you are and your activities when using our website and your contact information will be saved in our systems. We do not hold any payment data.
What do we do with the information we collect?
Once collected we use the data for internal record keeping and keeping you up to date with new products and offers. We will also use the data to improve our services and develop our website.
Who do we share this information with?
We may share your information with third party partners acting on behalf of Cytoplan Ltd. The information will only be used to fulfil a service and all our partners must act in accordance to the regulations of GDPR.
How do we protect your data?
We take great care in protecting your personal data. We have physical, digital and managerial security processes and measures in place to insure the utmost security at all times.
Our building and secure areas are access controlled and we are certified ISO27001 which is a widely recognised IT & Security European Standard.
How can you access the data?
As part of the GDPR regulations you have a right to access the information we hold on you. If you would like a copy of this data in a digital format we would be happy to provide this at your request. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Please contact us at firstname.lastname@example.org or phone us on 01684 310099 should you wish to make this request.